Jose (Jay) Luis Alvarez III
IT Support Specialist with a background in technical support, telecom troubleshooting, and hands-on industrial work. Experienced with Windows systems, ticket documentation, network testing, equipment checks, pipefitting, scaffolding support, safety procedures, and practical problem-solving.
About
I provide freelance technical support for computers, mobile devices, networking equipment, and general technology issues. I specialize in Windows operating systems, software installation, troubleshooting, device setup, system cleanup, formatting, hardware checks, and basic network configuration.
Also experienced with Android and iPhone support, including app setup, account setup, basic troubleshooting, device settings, backups, updates, and general phone system support. Familiar with Linux operating systems and able to assist with basic setup, commands, SSH, software installation, troubleshooting, and system configuration.
In addition to IT work, I have hands-on industrial experience in pipefitting and scaffolding, working on major projects including the Cheniere Energy LNG Project. Comfortable in both office and field environments.
Technical Skills
Experience
12 yrs 5 mos
Information Technology Specialist
Freelance
I provide freelance technical support for computers, mobile devices, networking equipment, and general technology issues. I specialize in Windows operating systems, software installation, troubleshooting, device setup, system cleanup, formatting, hardware checks, and basic network configuration.
Services
- Windows troubleshooting and setup
- Application installation and configuration
- Computer formatting and OS reinstall support
- Hard drive and storage health checks
- Internet, Wi-Fi, router, and modem troubleshooting
- Android and iPhone troubleshooting
- Linux OS setup and troubleshooting
12 yrs 5 mos
Media Editor
Freelance
Professional media editing services for videos, social media content, promotional clips, and other digital media projects. Turning raw footage, clips, images, and ideas into clean, polished, and engaging content ready to post or publish.
Capabilities
- Video editing for short-form and long-form content
- Social media edits for TikTok, Instagram Reels, YouTube Shorts
- Promotional and brand content
- Gaming clips and highlight edits
- Color correction, audio cleanup, music syncing
- Captions, subtitles, titles, and on-screen text
- Motion graphics and visual effects
1 yr 1 mo
Pipefitter
JVIC (Zachry Group)
Performed hands-on pipefitting work on industrial construction projects.
- Measured, cut, threaded, and installed piping systems to specification
- Read and interpreted blueprints, layouts, and schematics
- Aligned, fitted, and secured pipes using appropriate tools and techniques
- Ensured compliance with safety standards and job site regulations
1 yr 3 mos
Pipefitter Helper
JVIC (a Zachry Group company)
Assisted pipefitters with the installation, assembly, and maintenance of industrial piping systems. Supported daily job site operations by handling materials, preparing tools, and maintaining a safe, organized work environment.
1 yr 1 mo
Scaffold Helper
Turner Industries (Cheniere Energy LNG Project)
Provided hands-on support for scaffolding operations on an LNG construction/maintenance site.
- Assisted with assembling and dismantling scaffolding structures
- Transported and staged materials, tools, and scaffold components
- Helped ensure structures were secure, level, and compliant with safety standards
- Followed strict industrial safety protocols, including fall protection requirements
4 yrs 1 mo
Technical Support Representative
OneSupport — Frontier Communications
Provided technical support for Frontier Communications customers through OneSupport. Assisted customers with internet, phone, equipment, and service-related issues while documenting each case clearly and accurately.
- Handled troubleshooting for connectivity issues, slow speeds, outages, modem/router problems
- Created, submitted, reviewed, and updated support tickets with detailed notes
- Used backend systems to review customer equipment, service status, and network activity
- Escalated unresolved issues and ensured tickets had correct information for technicians
Projects
Agentic AI Roadmap
A simple roadmap covering how AI systems are evolving from chatbots into agents, multi-agent teams, swarms, and autonomous workers. Built to make agentic AI easy to understand for beginners while still being useful for builders.
Education
High School Diploma
Rio Grande City High School
General education curriculum with focus on college preparatory coursework.
NCCER Pipefitter Certification
NCCER
Industrial pipefitting fundamentals, job site safety, piping systems, tools, measurements, blueprint reading, layout, material preparation, and installation support.